Privacy policy

Last updated: December 12, 2024

This Privacy Policy describes how iTMaster (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shop.itmaster.africa (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. We are committed to complying with the Protection of Personal Information Act, 2013 (POPIA) and will notify you of significant changes to this Privacy Policy as required.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

We process personal information in accordance with POPIA principles, ensuring data is collected for lawful, specific, and explicitly defined purposes. This includes:

  • Communicating with you;
  • Providing, improving, or customizing the Services;
  • Complying with any applicable legal obligations;
  • Enforcing any applicable terms of service; and
  • Protecting or defending the Services, our rights, and the rights of our users or others.

We will not collect or process your personal information for purposes other than those explicitly stated in this Privacy Policy unless required or permitted by law, or unless we have obtained your explicit consent.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device and browser information;
  • IP address and geolocation data;
  • Network connection details; and
  • Information about your interaction with the Services.

Information We Obtain from Third Parties

We may collect information about you from third parties, including:

  • Vendors and service providers (e.g., Shopify, payment processors) who collect information on our behalf;
  • Marketing and advertising partners who provide data about your interactions with advertisements; and
  • Third parties who assist in fraud prevention and security measures.

Cookies

We use Cookies to:

  • Power and improve our Services;
  • Run analytics to better understand user interaction; and
  • Tailor advertising to your interests (with your consent, where required).

For more information on the Cookies we use, visit https://www.shopify.com/legal/cookies. You can manage your cookie preferences via your browser settings. Note that disabling Cookies may impact the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to:

  • Vendors and service providers who perform services on our behalf (e.g., payment processing, shipping, data analytics);
  • Business and marketing partners for promotional purposes (with your consent);
  • Affiliates within our corporate group; and
  • Legal authorities, to comply with legal obligations or enforce terms of service.

Security and Retention of Your Information

We implement technical and organizational measures to safeguard your personal information, including encryption, access control, and regular security assessments. We retain personal information only as long as necessary to:

  • Fulfill contractual obligations;
  • Comply with legal requirements;
  • Resolve disputes; or
  • Enforce our terms of service.

Your Rights under POPIA

As a South African resident, you have the following rights under POPIA:

  • Right to Access: Request details of the personal information we hold about you.
  • Right to Correction: Request correction of inaccurate or incomplete personal information.
  • Right to Deletion: Request deletion of personal information where legally permissible.
  • Right to Object: Object to processing based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent where processing relies on it.

Complaints

If you have concerns about how we process your personal information, contact us at shop@itmaster.co.za.

Contact

For questions or concerns about this Privacy Policy, contact us at:

  • Email: shop@itmaster.co.za
  • Address: 114 Olievenhoutbosch Ave, Kosmosdal Ext 4, Centurion, GP, 0157, ZA